Services like online shopping and delivery services, third-party personal shoppers, and buy online pickup in-store (BOPIS) have been available for years have seen a significant rise in usage over the past months. Many will continue with these online shopping habits not only as a way to avoid close contact but also because of the added convenience.
Architects are embracing technology-inspired commerce and innovations in online shopping and convenience services like BOPIS will continue to gain momentum.
Store designs going forward may feature a new take on curbside pick-up zones, drive-thru windows, and menu boards for drive-up shopping (think Sonic® fast-food chain). The typical store footprint will also shift as the need to accommodate foot traffic converts to a need for fulfillment centers.